Help Desk

BLACKBOARD SUPPORT – TECH SUPPORT – MAINTENANCE REQUESTS

Blackboard Support

offers support and technical help 24 hours a day.

  • Access the Blackboard Online Help Desk any time you need support.

Blackboard Help Desk Phone Line

CALL THE BLACKBOARD HELP DESK

Blackboard Connect Alerts

Sign up for emergency/closure alerts through Blackboard Connect

It is important for our students, faculty, and staff to be aware of weather developments, campus closings, security alerts, and other notifications provided by the college. Sign up to receive alert messages via email, text message, and/or voice message.

Sign Up Instructions

Blackboard & Third Party Cookies

Having issues accessing your Course Syllabi in a browser?
You may need to enable Third-Party Cookies on your browser or app. Click the link below for instructions on enabling Third-Party Cookies.

How to enable Third Party Cookies

Email & Tech Support

Send support requests by email to helpdesk@cowley.edu.

Email the Help Desk

Classlink not connected error

After login, a Classlink "Not Connected" error is due to an incorrect user account. Click the link below for instructions on how to address this error.

How to switch to your 911±¬ÁÏÍø Email

OFFICE 365 APPS

This instruction document provides information for how to download Office 365 apps. Note: there is not a download of Microsoft Office for Chromebooks and there is no version of access for Mac.

Office 365 Instructions

911±¬ÁÏÍø Login

You can log into 911±¬ÁÏÍø Connect, Blackboard, and Student Email from the 911±¬ÁÏÍø.edu homepage using the Login link found under the "Logins & Links" dropdown menu.

Login Troubleshooting

General Troubleshooting steps for 911±¬ÁÏÍø logon

Parent Portal

The Parent Portal in 911±¬ÁÏÍø Connect allows parents and guardians to view your records and pay your bill. Our Parent Portal help document explains how to give your parent/guardian permission to view your records and pay your bill.

Parent Portal help Document

Travel/Vehicle Requests

Use the SchoolDude Request System to make Travel/Vehicle Requests. For instructions on how to make a request, click here for an instruction guide in PDF format.

Maintenance Requests

All work requests for maintenance, custodial, IT, dorms, and grounds should be requested using the online .

For instructions, open this PDF for a guide to maintenance requests.

Facility Request Calendar & Login

View the facility calendar and availability. Log in with your single sign-on to request event and meeting facilities. Below is the link to this facility request calendar and login page.

Outdoor WIFI Access Points

Outdoor WIFI is available for faculty, staff and students to use at the locations shown on the maps below. The green highlighted areas indicate the parking access points for optimal coverage.